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Our “Meet Our NH Insurance Agents” blog series introduces you to the agents, one at a time, who serve you here at Eaton & Berube. Get to know your agent a little better, from both a professional and personal perspective. In our 12th blog post, meet Nancy O’Connell, a personal lines customer service representative who has been with our agency since 2007!

NH Insurance AgentsCelebrating her six-year anniversary with Eaton & Berube next month, Nancy O’Connell enjoys many aspects of her job as a personal lines customer service representative (CSR) at our Milford office.

As a CSR and licensed insurance agent, Nancy assists clients with policy changes, claims, and billing and coverage questions on a daily basis. She also works on reviewing clients’ accounts to ensure that they are still receiving the best rates and that the amount of coverage they have secured will still adequately protect them.

“I really enjoy talking to customers and helping them,” O’Connell said.

Not only does she look forward to working with clients, but she also identified her relationships with her co-workers as a benefit of working at Eaton & Berube.

“The management is great, and I have the most awesome coworkers,” she said.

“Nancy [O’Connell] is extremely knowledgeable and enthusiastic about her job,” said Eaton & Berube President Marc R. Berube. “She provides excellent service to our clients and we appreciate all of her hard work over the past six years.”

Outside of the office, O’Connell said she enjoys biking, working out, kayaking, hiking, reading, conversing with others, and attempting to beautify her yard. As her coworkers know, she follows all sports but is an especially avid Red Sox fan.

At home, O’Connell said she looks forward to spending time with her three cats, including Sam, a 10-year-old cat that she adopted just two weeks ago. In her spare time, she said she loves visiting the Animal Rescue League of New Hampshire, the shelter from where she adopted her cats.

O’Connell can be reached at 603-689-7249 or via email at noconnell@eatonberube.com.